To fulfil the role of a courteous, efficient, helpful and professional Head Office contact to assist in all engineering enquiries from Customers and Field Representatives. To arrange all mobilisation requests and to work with the National Service Manager (NSM) and Operations Manager (OM), to ensure all mobilisations are completed within the agreed timescale
The processing and acknowledgment of all engineering requests.
To issue job requests to relevant engineer/sub-contractors and ensure a date is agreed for job to be covered.
Keep engineering ‘Bin’ location updated as dates for jobs are confirmed.
Ensure equipment is on site ready for job.
Maintain daily task list in conjunction with CRM system
To build and develop relationships with Customers and CSR’s and provide feedback on issues, including response date and any subsequent changes to plan.
Respond to queries and rectify problems with engineering issues to the Customers total satisfaction. The problem must be investigated to establish the cause, and the appropriate action taken to re-establish excellent Customer relations
Collate survey sheets into Master Plan for mobilisations
Ensure all POS materials are sent for mobilisations
Report exceptions to Office Manager.
Ensuring all work is up to date by the close of business and desks left tidy in readiness for the next day.
You must have current experience in a similar role. Interviews will take place around mid-September or end off.