Customer Account Manager


Location: Selkirk, Scottish Borders
Industry: Customer Service
Type: Permanent, Full Time
Salary: £19,499 - £19,500 per year

Are you available to start between the months of November and December 2020.

Do you have proven excellent customer service experience, IT skills and have confidence to talk to customers on the phone?

Our client is sourcing candidates who have experience dealing with and managing complaints.
You will be resilient, and demonstrate confidence in taking control of difficult and distressing calls.
Must have excellent communication skills, both written and verbal.
Someone who is adaptable and can multitask between a number of different tasks and responsibilities at one time.
You will be able to navigate multiple systems and pick up processes quickly.
A problem solver with a positive can do attitude.
Someone who puts the customer at the centre of everything they do.
Someone who thrives from a busy and dynamic working environment.
An individual who is highly responsible, proactive, a problem solver and passionate about people and customer service.

This role is ideal for someone who has exceptional customer service experience, patience and is looking for a new but rewarding challenge. This role is fast paced, demanding and can often require difficult call handling skills which will suit someone who is looking to develop their advanced customer service skills.

You will work 37.5 hours per week, between the business opening hours of 08:00 – 20:00, Monday to Sunday.

Our client provides training to their staff on all areas of the customer journey which allows you to be multi-skilled and able to answer a wide range of member queries and with continued growth across the business, the company provides fantastic opportunities for growth and development within the role and team.

Training for this position is 2 weeks and will require successful candidates to be prepared to travel to Shawfair, Edinburgh for the training.

*Expenses will not be reimbursed.

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