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Motor Claims Customer Advisor


Location: Manchester, Greater Manchester
Industry: Customer Service
Type: Permanent, Full Time
Salary: £22,000 - £30,000 per year

Our client is looking to add to their ever growing team and are looking for their next group of AMAZING Motor Handler Claims Advisors.

The role, once induction and training is completed is 4 days at home and 1 in the office, however for people less experienced, initially you will be 100% in the office until such time you are ready to join the 4-1 team.

These roles require that that the candidate has experience in Motor Claims or FNOL experience, please do not apply if you do not have this experience as we will not be able to respond back to everyone.


Your role will be to proactively record and process a portfolio of Motor Insurance claims. You’ll be liaising with policy holders, witnesses, third-party insurers and solicitors to assess and agree the liability, all the way through to conclusion of the claim.


  • Proactively manage and efficiently process a portfolio of third-party claims.
  • Inform policyholders of the claim process and manage expectations throughout, providing the best service possible.
  • Reserve for Heads of Damage in line with reserving philosophy
  • Review estimates/invoices and arrange engineering or outsourced assessments where required.
  • Review documentation and raise payments in line with reserves.
  • Carry out a basic assessment of litigation documents and instruct legal suppliers and dispute cases where necessary.
  • Manage highways, rail, street furniture and property damage claims and outsource to suppliers where required.
  • Answer inbound phone calls & communicate on email. do.
  • Carry out other duties, activities and tasks within the Claims and Fraud pillar to ensure all our departments perform effectively and efficiently, so we can meet the demands of our customers and any third parties


  • 25 days holiday plus bank holidays
  • Your special day off, your birthday
  • Pension
  • Volunteering days should you wish to do so
  • Working Hours: 37.5 with an hours lunch break.
  • Flexible hours, you can work either 8-4, 9-5 or 10-6

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