Motor Claims Customer Advisor

Our client is looking to add to their ever growing team and are looking for their next group of AMAZING Motor Claims Customer Advisors.

The role, once induction and training is completed is 3 days at home and 2 in the office, however for people less experienced, initially you will be 100% in the office until such time you are ready to join the 3-2 team.

RESPONSIBILITIES:

• Make correct policy decisions in regard to indemnity and coverage referring where necessary
• To review liability to ensure correct decision made and where necessary negotiate liability settlement
• To negotiate settlement of customer/third party claims including total loss, third party property damage and credit hire
• To ensure recovery of claims outlay, where necessary
• Ensure reserves are accurately based on current information for all elements of the claim within authority levels
• Appoint appropriate partner companies and monitor/manage their performance
• Clear communication with customers, third parties and their representatives
• Deal with telephone calls including completing any actions necessary as a result
• Maintain own allocation of files within SLA
• Contribute to team/department performance by assisting colleagues to ensure team targets are met
• To process and/or authorise payments within authority levels
• To resolve all complaints and issues avoiding expressions of dissatisfaction escalating into complaints
• To maintain data accuracy and files to agreed standards
• To question and challenge peers/managers where processes and procedures do not meet expectations and any activity that does not place customers interests at the heart of how we do business
• To build great relationships with cross functional teams to ensure overall success
• To drive your own development by actively seeking development opportunities
• To ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
• To take responsibility for your own actions ensuring you keep up to date with all communications, processes and procedures
• To adhere to company policies and procedures
• To actively and positively promote and represent the group throughout the firm, and to external bodies

BENEFITS:

• Working Hours: 37.5 with an hours lunch break.
• Flexible hours, you can work either 8-4, 9-5 or 10-6
• 31 days holidays including bank holidays
• 2 paid volunteering days
• Medi cash
• Life assurance scheme
• Pension